Washing Machine Drum Not Rotating During Wash
This is different from a spin-only problem — here the drum doesn't move at all, even during the wash agitation cycle, which points to a more fundamental mechanical or electrical fault.
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Broken or Slipped Drive Belt
The belt connecting the motor to the drum can snap or slip off its pulley entirely, disconnecting the drum from the motor completely.
Signs: Motor sound present but drum completely still.
Rs 300 - 600Motor Failure
If the motor itself has failed, there will be no movement and often no sound from the motor at all.
Signs: Complete silence when the wash cycle should be running.
Rs 1,800 - 6,000Door Lock Not Engaging (Safety Interlock)
Many machines refuse to start the wash cycle at all if the door lock sensor doesn't detect the door as properly closed and locked.
Signs: Machine seems to start but stops immediately, sometimes with an error light.
Rs 500 - 1,200Control Board Fault
The control board sends signals to start the wash motor — a fault here can prevent the drum from being told to move at all, even with a healthy motor.
Signs: No response at all when starting a cycle.
Rs 1,200 - 2,500Frequently Asked Questions
How do I know if it's the belt or the motor?
If you hear the motor running but the drum stays still, it's very likely the belt. If there's no sound from the motor at all, it's more likely the motor or its power supply.
Is a broken belt an emergency repair?
It's inconvenient but not urgent in a safety sense — however, you can't use the machine at all until it's fixed, so most customers want it resolved quickly.
Can I check the belt myself?
It requires removing a back or side panel depending on the machine, which is safe for most people comfortable with basic tools, but a technician can do it quickly and correctly.
Is this covered under warranty?
If your machine is under manufacturer warranty, belt and motor faults are usually covered — check with your brand's service centre first.
Drum Completely Still? We'll Diagnose the Exact Cause Fast.
Same day repair · Inspection Rs 99 · No fix no charge · All brands